Within this page we cover many of our policies and processes.
Your order, processed
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Order processing beginsOur objective is ship your order out as quickly as possible, this time frame depends on current volume. Something about selling high grade hemp products for low grade prices causes significant traffic at times! During non-sale periods, expect your order to be processed in roughly 1-2 business days. During sales, this can be longer. We can't guarantee a specific time frame but we do guarantee we will work tirelessly to ship as quickly as possible with the resources we have at our disposal!
Package shipsWhen your order is packaged up with love, your tracking number will be automatically emailed to you. We are attached to the email too, so if you can't find it, let us know & we will forward it to you again. Typically you will receive your tracking number one night, and then the package will be picked up by USPS the following day. Please read your transactional email correspondence from us for more info about shipping with USPS. All orders containing hemp will be sent with a letter to law enforcement. This declares that inside this package is industrial hemp, and it references the laws that protect hemp in the US. The CoA for each strain can be found on our site as an attachment to the product page. If you cannot find the CoA you are looking for, please reach out to us and we will be happy to provide it. Note: we do ship internationally - however, we cannot be held responsible for foreign customs seizing your imported order, or if your mail is lost in transit. Despite the legality of the ultra-low THC level in our hemp products spanning a great number of countries, seizures sometimes do happen - and international mail does get lost. Your international order is at your own risk. We do have empathy to these situations, and upon our judgement that the package is almost certainly 'lost' or if notice of seizure is received, we may offer to replace the package at a discount. We package discreetly and professionally and have a very strong track record of successfully delivered international mail, but we can make no guarantees for postal performance in foreign nations.